What is Stella Carmina?
Elegant jewelry at extraordinary prices
We’ve partnered with your favorite shows to bring you the perfect curation of fine jewelry. Our selection is ideal for gift-giving or as a special treat for yourself, and you’ll love the dazzling deals we feature.
Do I need to sign up for an account?
If you want a place an order you need to sign up for an account.
It’s quick and easy. You only need to give us a username, password, and an email address.
Once you sign up you’ll never miss our good deals. We’ll send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.
Can I sign in with Facebook?
Yes, if you’d rather sign in with Facebook instead of creating another username and password you can click the blue “Sign in with Facebook” button on the sign in page.
Note: signing in with Facebook does not connect us to your Facebook page.
I forgot my password, how can I sign in?
Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.
If you signed up via Facebook, you can use the blue “Sign in with Facebook” button on the sign in page instead of entering your password.
How can I change my username, password, or email address?
You can change your username, password, or email address from the Your Info page.
What is Membership?
How do I join your membership program?
There’s two ways to join our membership program.
How can I change which credit card is being charged for the membership program?
We’ll charge the credit card that’s setup as the default payment setting and shown on your Account page.
You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.
How can I view my previous membership payments?
You can view all your previous membership payments from the Membership Payments page.
How do I cancel from your membership program?
We’ve made it easy to cancel from our membership program anytime without the need to call someone on the phone or contact our Customer Support team.
Simply go to the Cancel Membership page and find the “Cancel Membership” button. Optionally, give us a reason why you’re cancelling. We’re always looking for ways to make our membership program better.
What is VMP?
VMP was the name of a previous membership program we offered. Current VMP members can continue their benefits - as long as they maintain membership. Since we’re closed to new VMP memberships, any cancelations are final, and there is no way to rejoin.
What's my order number?
We do this a little different.
Instead of an actual number, we generate three random words in adjective-adjective-noun format. Your order number is these three random words. You’ll find it on your orders page.
We find the three random word approach to be easier to remember, easier to communicate with our Customer Support team if you have an issue, and our customers over at meh.com really enjoy it. Here’s an old forum topic discussing our approach.
How do I cancel my order?
You can cancel an order yourself for up to one hour after it was placed. Simply visit your orders page and click the “Cancel” link.
We start processing and shipping your order one hour after it was placed. If you’d like to cancel your order after one hour you can contact our Customer Support team to make a cancellation request. In most cases it’s too late to cancel an order after one hour but we’ll do our best.
Can I change my order?
We cannot make changes to an order once it’s been placed.
Our Customer Support team cannot change your shipping address for you. You’ll need to cancel your order and place another order with an updated shipping address.
If you ordered the wrong item, you’ll need to cancel your order and place a new order for the correct item.
How Do I Use a Coupon?
To use your coupon, simply find the “Got a coupon code?” link at checkout. It’s below your payment info and just above the Order Summary. Click the link, paste or type in your code and hit “apply” to receive your discount.
Why can't I buy more of a specific product?
Because of our low prices, we set a maximum quantity that each customer can purchase.
This helps ensure our customers are the ones taking advantage of our great deals instead of resellers who would buy up products and resell them at higher prices on sites like eBay.
How can I get free shipping?
At Stella Carmina, there are two ways you can get free shipping.
- Pay $8.99 shipping on your first order and you’ll earn free shipping for one hour
- Join our $5.99/month Membership program and you’ll get free shipping on all your orders
When will I get my order?
You can see the estimated delivery date on your orders page.
Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address). The transit time is calculated using business days, meaning Saturday and Sunday don’t count toward the transit time. Holidays are also taken into account when calculating the transit time.
What if I want my order faster?
For some products we’re able to offer expedited shipping options for a small, extra fee. Simply select the desired shipping option during checkout.
How can I track delivery of my order?
Once your order ships, you can find a tracking link on your orders page.
How will my order ship?
We ship orders using a variety of carriers including FedEx, UPS, and USPS.
Do you ship to Alaska and Hawaii?
Yes. We’re able to offer most (but unfortunately not all) of our deals to Alaska and Hawaii.
Please allow for a few extra weeks beyond the estimated delivery date of your order to account for extra transit time.
Do you ship to Puerto Rico, Guam, or APO/FPO/DPO addresses?
Unfortunately we cannot ship to Puerto Rico, Guam, or APO/FPO/DPO addresses.
Do you ship internationally?
Unfortunately we cannot ship outside of the United States.
What do I do if I think my order is lost?
Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.
Warranty and Returns
What is my warranty?
Purchases are covered either by a manufacturer’s warranty when available, or by a Stella Carmina warranty, as indicated in the product specifications detail. If the item is covered by a manufacturer’s warranty, please contact the manufacturer for any warranty matters. If the item is covered by a Stella Carmina warranty, use our support form.
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced.
What's your return policy?
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced. Because our items are steeply discounted and offered in fixed quantities, for a limited time only, we DO NOT accept buyer’s remorse or change-of-mind returns. Cosmetics and beauty supplies, as well as intimate apparel are not eligible for return. We will not accept or refund items which are not suitable for return due to health protection or hygiene reasons.
How do I contact customer support?
Go to the support page and fill out the short form.
If you’re able to fill in details (like your order number) our team can help you faster.
Can I contact your Customer Support team by phone?
We don’t offer phone support.
We do have a team of customer support agents ready to help you. Please go to our support page and fill out the form. The more details you can provide the faster our team can help you out.
When should I expect to hear back about my Customer Support ticket?
When you created your Customer Support ticket the confirmation page displayed and expected response time based on the current number of support tickets we have open.
Our Customer Support team works Monday - Friday during normal business hours. We do not work Saturday or Sunday.
How do I find your reply to my support case?
If you’ve written our Customer Support team and haven’t seen a response in your email yet, you can go to your support tickets page.
If you’re having trouble with your email you’ll be able to view your support tickets and our responses there. You can even send us a reply from this page if you need to.
What emails are you going to send me?
We’ll send you email at various times, including when:
- you place an order
- your order has shipped
- your order was delivered
- our team responds to your support ticket
We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.
How can I change my email address?
To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.
I can't find an email reply to my Customer Support ticket. What should I do?
If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.
What Is Proposition 65?
Proposition 65 requires businesses to notify Californians about significant amounts of chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.
The list contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer or birth defects or other reproductive harm. These chemicals include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. Listed chemicals may also be used in manufacturing & construction, or they may be byproducts of chemical processes, such as motor vehicle exhaust.